Terms & Conditions

Results
No guarantee of results can be made . Individual results may vary for person to person. Oh
La La Aesthetics Ltd have a no refund policy on any treatments preformed. Images which
may have been shown in consultation or have seen online, are examples of patient
outcomes and some are used under license so could have been adjusted, results differ from
person to person.

Treatment Contraindications
During your consultation, your medical history will be assessed and any contraindications to
treatment will be discussed. Please note, only our rehydrating, skin brightening facial (LED)
can be booked for those currently pregnant or breastfeeding. All other treatments are not
deemed suitable during this time.

Treatment Courses
All treatment courses must be paid in full prior to starting your treatments and have an expiry
date of 12 months from the date of purchase. Any treatments left unused after 12 months will
be automatically redeemed. If you cancel your appointment within 48 hours or fail to show up
to your appointment, you will forfeit the treatment if it is part of a treatment package.

Package Refunds
Courses of treatments are only refundable for medical reasons. Any refund agreed between
the client and Oh La La Aesthetics Ltd is calculated by deducting the full list price of all
treatments already taken, plus any charges for non-attendance. The difference will be the
refunded amount.

Bookings and Deposits
CANCELLATION POLICY DEPOSIT - We hold a strict 48-hour cancellation policy at Oh La
La Aesthetics Ltd. Please see full details below:

In order to secure your booking, we require a deposit for practitioner and Doctor
appointments. For consultations with our doctors, we require a £150 deposit which is
not refundable or redeemable on the day.

Consultations with our dermatologist are £150 which is not refundable or redeemable on
the day.

 Should you wish to cancel your appointment 48-hours prior to your appointment, your
deposit will be fully refundable. Should you decide to reschedule 48-hours prior to
your appointment, your deposit will be secure and will remain on your account until
your next visit.

Any deposits which have not been redeemed or utilised within 12
months of booking, will automatically expire and will be forfeited without notice.

 Whilst we completely understand the issues with childcare - in the interest of keeping
the clinic as safe as possible, we request you refrain from bringing your children with
you to an appointment.

Bringing your child/children to an appointment, will result in
your appointment being cancelled and the deposit/treatment being forfeited.

If you fail to attend an appointment or fail to cancel or reschedule at least 48 hours
prior to your appointment, your deposit or treatment from your course will be
forfeited. If you cannot reach us or the Clinic is closed, please email us at
info@ohlalaaesthetics.com

 You must notify us either via email or phone if you wish to cancel or reschedule your
appointment within 48-hours in order for your deposit to be refundable.

Cancellations
under any circumstances including sickness, COVID, or request to amend your
appointment after this time frame will result in your full booking deposit being lost and
you will forfeit the treatment if it is part of a treatment package.

We strive to provide the highest quality care and service to all our patients. In order to
ensure this, we reserve the right to cancel or reschedule appointments under certain
circumstances. Reasons for cancellation or rescheduling may include, but are not limited to:

 Unforeseen medical or technical issues
 Availability of our specialist staff
 Severe weather conditions or other emergencies

Booking Deposit
The following services require a booking deposit that is non-refundable or redeemable. You
must notify us either via email or phone if you wish to cancel or reschedule your appointment
within 48-hours in order for your deposit to be refundable.

 Dermatology Consultation and singular mole check with Dermascope - £150
 Hyalase Consultations (to dissolve/correct filler) - £200 (any doctor)
 Emsella Consultations - £100 (any doctor)
 Thread-Lift - £100 (any doctor)
 All Consultations with our lead practitioner - £100
 Aqualyx consultation - £50 (any Doctor)
 Lanluma consultation - 50% of total treatment cost

For all Ultherapy/ Thread-Lift/Morpheus 8 treatments, a £500 booking deposit is required.
This deposit is fully deductible against treatment on the day. If you wish to cancel or
reschedule this appointment, you must notify the clinic 5 days before your procedure to be
eligible for a full refund.

Failure to attend on day of treatment or cancellations within 5 days
of treatment by clients under any circumstances including sickness or request to amend your
appointment after this time frame will result in your booking deposit being lost.
Treatment Suitability

Oh La La Aesthetics Ltd reserves the right to refuse treatment if a doctor deems the client
unsuitable, this can be on the day of treatment or at any stage of the treatment journey. If
you are deemed unsuitable to progress with treatment any fee paid for undelivered
treatment(s) (including deposit for treatment) will be refunded to you in full.

In the event youare unsuitable to progress to treatment consultation fee’s will not be refunded.
Any additional costs you may incur e.g. travel will not be compensated.
If you wish to amend or cancel your appointment, please contact us either via
telephone or via info@ohlalaaesthetics.com and